RETURNS & EXCHANGES

Motte Collection – Refund & Return Policy
We want you to love your Motte Collection purchase! If something isn’t right, we’re here to help. Please read below for our return and exchange terms.
1. Eligibility for Returns
  • Items must be returned within 14 days of delivery.
  • Items must be unused, unwashed, and in original condition with all tags attached.
  • Final sale, custom, or discounted items (30% off or more) are non-returnable and non-exchangeable.
  • Proof of purchase (order number or receipt) is required for all returns.
2. How to Start a Return
To initiate a return:
  1. Email support@mottecollection.com with your order number and item(s) you’d like to return.
  2. We’ll reply within 2–3 business days with a return authorization and shipping instructions.
  3. Once approved, please ship your return within 7 days of receiving authorization.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
3. Exchanges
We currently offer exchanges for the same item in a different size or color, subject to availability.
If the requested item is unavailable, we will issue a store credit instead.
4. Refunds
Once your return is received and inspected, you’ll receive an email notification.
If approved, your refund will be processed to your original form of payment within 5–10 business days.
  • Original shipping costs are non-refundable.
  • If your order included free shipping, a $8.00 return shipping fee may be deducted from your refund.
  • Refunds can only be issued to the original payment method used at checkout.
5. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact support@mottecollection.com within 7 days of delivery with photos and your order number.
We’ll make it right as quickly as possible.
6. Non-Returnable Items
We cannot accept returns on:
  • Final sale or clearance items
  • Gift cards
  • Intimates, bodysuits, or accessories (for hygiene reasons)
  • Custom or special-order items
7. Gifts
If you received an item as a gift, we can issue store credit for the return value once the item is received and verified.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
  1. Check your bank account again.
  2. Contact your credit card company or payment provider (it may take additional time before your refund posts).
  3. If you’ve done this and still have not received your refund, email support@mottecollection.com.
9. International Orders
At this time, international orders are final sale and cannot be returned or exchanged.
Please contact us before placing an order if you have sizing or shipping questions.
10. Policy Changes
We reserve the right to update or modify this policy at any time. The latest version will always appear here.
11. Contact Us
Motte Collection
Vernon, CA 90058
Email: support@mottecollection.com